EN 
SV FAQ
Here we bring up the most frequently asked questions. If you can not find answers to what you were wondering about, it's fine to ask questions via mail or phone call, see the contact info at the bottom of the page.
It depends. During vacation times and for weekends, maybe 4 weeks in advance. And for groups 2-3 months in advance. But experience from previous years tells us that a lot of people safety-book. When the booking date gets closer, people cancel or rebook. Therefore it is good to check the booking system two days before the desired date. Then there can be cancelled times that have now become available.Last day for rebooking is 48 hours prior to the rental date.
Yes - Sometime will always be the first, take it easy. The first time you might not travel the entire lake system, but instead, try it out in the bay where you deploy the canoes. Practise some paddling techniques before you leave. Ask for some instructions on site and prepare at home by reading up on how it is done.
Yes - We have a few times per year see the tab Paddling and Event-Try Paddling
A windy day with head-wind or side-wind can be difficult on Surtesjön. You need some paddling experience because canadians are sensitive to wind. It easily drifts with the wind and you have to counter-steer and paddle pretty heavily to move forward. In other parts of the lake system, which are protected from wind, it is basically never and issue. One problem is that you have to get passed Surtesjön and then back again to get to the protected waters. When that happens you have to plan, pick the side of the lake where it is the least windy. And if you on the way back notice that it becomes to difficult, bring the canoe back on land and roll it back using the canoe cart.
North eastern Gothenburg. Vättlefjäll is an outdoor area that borders Angered. For address and map, in the menu see Rental, Find us
Yes- It depends on how used the children are to being on the lake and how used they are to sitting still. If you are two adults who can paddle, you can bring fairly small children.
Yes- The children that want to can bring their own paddle to try it out, if the adults think it is ok. It differs a lot in what children are used to and are capable of.
From 13, but it must be approved via a certificate from a guardian. Alternatively, a guardian comes along and gives their approval when renting. This rule applies to the ages between 13-18. (For groups - schools we have no such age limit since it is the group leader's responsibility).
Yes - 18 years old, but with a certificate or approval from a guardian you can rent between 13 and 18 years old.
Yes- but to be sure it is best that you book the canoe via the website's booking system. WDuring the holiday season, Saturdays and Sundays it is usually fully booked.
No- we do not have that, only the booking system. From experience, we know that many people "safetybook" When the time of booking approaches, you cancel. So keep an eye out, there can be cancelled times that have become available.Last day for rebooking is 48 hours prior to the rental date.
Additional 20kr/canoe at the time of booking the canoe.
The option to change your booked time directly in the booking system to a new time. Valid from the day you booked until 48 hours before the rental date.
If 48 hours have passed it is no longer possible to rebook. Kanotpoolen has the right to keep the paid unused rental fee.
If you have bought the rebooking guarantee at the time of booking, you rebook the time yourself in the booking system.
If you do not have the rebooking guarantee you have to send an email to
info@kanotpoolen.se
and make a cancellation - then a new booking
Cancellation rules see the page How does it work - Rental - Booking - Cancellation rules
A doctor's certificate is required to get money back
Send an email to info@kanotpoolen.se
Make a cancellation. For cancellation rules, see page Rental - Booking and Cancellation rules
No- we do not return the money. Only for illness with a doctor's certificate. Not for a day with bad weather, see booking rules.
Yes- for schools, groups of children in associations.
Yes - but consider the rental contract and the return time applies. If a canoe is damaged in transport you are liable for compensation. You should wash the canoe extra carefully before and after, as there is a risk of contagion of different viruses in different lakes.
Yes/No- You are usually more than one person in a canoe and at least one person in the canoe should be able to swim. But we do not have it as a requirement. You rent at your own risk and your own responsibility. We demand that you wear a life jacket at all times. If you can not swim you should wear the rescue life jacket, not the regular canoe vest.
Yes- it is obligatory to use a life jacket. A life jacket for everyone in the canoe is included in the canoe rental.
If a canoe tips over and you are close to land it is usually most easy to swim in with it to land and from there turn and dump the water. Hopefully you brought a change of clothes, so you can continue the trip. The canoe will float even filled with water, but will be heavy in the water.
Emptying a canoe on open water is difficult, you need help from people in another canoe and ideally have practiced it a few times.
Emptying a canoe on open water is difficult, you need help from people in another canoe and ideally have practiced it a few times.
For the most part you are two people who paddle and help out. Cooperation, which as a beginner takes some time getting used to.
- Help each other get in and out of the canoe. The one who is not getting in holds it in place against a jetty of something on the shoreline or with the help of the shaft of the paddle.
- Never stand in a canoe. Crawl when you get in, have a low centre of gravity as close to the middle as possible.
- Paddling: the person who sits in the back steers the canoe. The person sitting in the front should not bother to steer, just paddle or wait until the person in the back has the canoe on the right course again.
- The basic paddle stroke is done with the paddle close to the side of the canoe.
- You paddle on one side of the canoe each, keep it on that side until you get tired and both decide to shift to the other side.
You can read more see menu Paddling.
- Help each other get in and out of the canoe. The one who is not getting in holds it in place against a jetty of something on the shoreline or with the help of the shaft of the paddle.
- Never stand in a canoe. Crawl when you get in, have a low centre of gravity as close to the middle as possible.
- Paddling: the person who sits in the back steers the canoe. The person sitting in the front should not bother to steer, just paddle or wait until the person in the back has the canoe on the right course again.
- The basic paddle stroke is done with the paddle close to the side of the canoe.
- You paddle on one side of the canoe each, keep it on that side until you get tired and both decide to shift to the other side.
You can read more see menu Paddling.
Canoe, canoe cart, paddles and life jackets for everyone who is going in the canoe
1 h at 13-14 closed for lunch on weekdays and 2 hours closed between 13-15 at the weekend. We have to have that for our staffing to work. On the weekend when we staff completely voluntarily and are open until 7pm. If we weren't closed for lunch, many more people would be needed to share the whole day. And that many people are not available for our staffing. We hope that those of you who rent understand this and adapt your pick-up and drop-off so that it fits our opening hours.
The canoe is paid when you book using the booking system with swish or card. If something is added on site it is also paid with swish or card. IT IS NOT POSSIBLE TO PAY WITH CASH.
No, not this year but we plan to have it next year.
There are parking spots by Vättkestugan, parking fee P-app Göteborgs P, 8 Kr/h, 50 kr/day. During the weekend the spots often fill up by lunchtime.For overnight stays, if possible, it is better to get dropped off and picked up, and not have the car packet overnight. Alternatively go by public transport.
Our canadians have two seats. If you rent the big canoe and intend to be 3 adults it can be practical to add the extra seat in your booking or add it on site at retrieval. Alternative for the third person is to bring something in the packing to sit on.
It depends on how long you plan on being out. Food and clothes based on weather. Extra clothes packet water sealed. Here in Angered there can be short bursts of rain when the sun is shining by the coast. Swimwear if it is a warm day and you want to go for a swim.
Yes- But we have no life jackets for dogs to rent.
Yes- In Surtesjön there are 3 st beaches. You can swim anywhere.
Yes- In the nature reserve there are prepared fire places where you can grill and makes fire. At some locations there is placed firewood, sometimes it is unfortunately slut. För att vara på säkra sidan bäst att ta med egen ved eller köpa en säck från WVättlestugan's wood supply. NOTE! Do not make fires when it is prohibited.
There is no specially handicap-adapted canoe, nor any adaption to go ashore.
But if you can go from the jetty in and out of the canoe it should work.
But if you can go from the jetty in and out of the canoe it should work.
Water-proof your belonings when paddling. Especially electronics, cell phone and car keys.
During the trip take it easy and have a nice time, not musts and goals. The only thing to keep track of is to return half an hour before your return time to wash the canoe and return what you have rented.
We at kanotpoolen wish you a HAPPY TRIP.
During the trip take it easy and have a nice time, not musts and goals. The only thing to keep track of is to return half an hour before your return time to wash the canoe and return what you have rented.
We at kanotpoolen wish you a HAPPY TRIP.